Refund policy

We carefully curate products from select, quality partners from around the world who pride themselves on craftsmanship and fair trade practices. We care about your satisfaction and we are always here to help.

Please note, due to the handmade nature of some items, variances may occur from online images and returns will not be honored. Please read descriptions and email us with any questions prior to ordering if needed.

We are real live sisters (Hi there!) and its us two running the show (Insert allll the coffee!) so that means we are just not set up to take returns in because you changed your mind, or are just the return type of shopper. (Sorry friends!) We encourage you to email us before purchasing if you have any questions on sizing, fit, etc. Or if you just want us to email you over more pics of an item first. We promise we are super nice and we're here to help :D

Returns

To be eligible for a return, your item must be approved first. IF approved, it must be in the same condition that you received it, unused, and with tags. If it is received damaged, we will be unable to process your refund.

Return requests must be made within 14 days of delivery date. 

Returns, if approved, are refunded in the original payment form for the merchandise price, less shipping and handling. Taxes charged are refunded in accordance with state and local laws. Shipping and handling charges are non-refundable. Damages to items that occur during return shipping due to inadequate packaging will void the return.

Sorelle Gifts is not able to cover return shipping fees. No exceptions. Returns sent via USPS or any other carrier that arrive with postage due will be returned to sender.

You can start a return by visiting your account. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return and receiving approval will NOT be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue. Claims for damages must be made with 7 days of delivery. Please note, items damaged during shipping will only be replaced with the same item if in stock or available.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on personalized, custom (on demand), seasonal, sale items, gift cards or final sale items. 

Hats, hair/personal care items and jewelry are not eligible for return or exchange. Items returned with damage, including smoke damage, will void the return.  

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We are unable to hold inventory for exchanges.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, less shipping and handling. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Y'all, we hate all the rules too. We are not Amazon, just a small business trying to stay in business, and shipping costs are hard costs. We love that you support our small business and will do our best to accommodate your needs. We are real people and are big fans of catching flies with honey instead of vinegar. ;)